FREQUENTLY ASKED QUESTIONS

Orders & Shipping

Do you ship internationally?


Sadly, no. We are based in Singapore and cannot ship out of the country just yet :) All orders are sent in person without any courier help to ensure quality and freshness of our fermented goods. Delivery areas include: Island-wide Singapore




How long will my order take to arrive?


Depending on the pre-order date available, you will receieve your products on the weekend stated on pre-order details. In the event that we do have inventory stocked up, your orders will be delivered to you during the following weekend.




Is self-collection allowed?


Self collection options are currently available on Wednesdays & Sundays. (Before 12pm & After 6pm) Current self collection location: King George's Building, S(208580) (nearest MRT Lavender) If you decide to self collect your Kombucha/Milk Kefir, please select "Self Collection" at check out and we will be in contact with you shortly to arrange date & timing. If you are not able to pick your order up on neither Wednesday/Sunday, do let us know and we will schedule in a date that is more convenient for you!




How do I place an order?


There are 2 ways to do this: - Order through the online site www.levyrsg.com - Order through my Instagram page @ www.instgram.com/levyr.sg *Do note that all orders are placed for the subsequent preorder date that will be sent out on the respective dated weekend!





Kombucha

How long can I keep my Kombucha for?


Kombucha can be kept for about 3 months in the fridge, however due to its naturally low pH (Potential Hydrogen), microorganisms and food borne pathogens are unlikely to thrive. The simple answer to that is, it doesn’t really spoil. The fermentation process is considered dormant but is still occurring at a slower rate.

However, when kept at room temperature or in a warm enclosure, the dormant bacteria and yeast reactivates, further kickstarting the fermentation process which pressures the bottle. The pressure built up may potential lead to an explosive effect if not refrigerated within 12H of receiving the bottle of brew. Please ensure that your kombucha is kept at chilled to prevent such incidents from happening.
*Please keep unopend bottles refridgarated at all times. Although that (still) does not make your Kombucha unsafe to drink, it makes it unpleasant to the palette as it turns vinegary and sour! Further information on how to care for your kombucha: https://www.myrecipes.com/extracrispy/how-to-store-kombucha




When is the best time to drink Kombucha?


Kombucha is best drunk in the morning on an empty stomach to experience it's full effect. However, we feel like there is no right or wrong to when you should drink Kombucha. Have it during a workout, during a rich meal or simply on a warm afternoon!




Can Kombucha be heated/drunk warm?


We do not advise you to heat the Kombucha as it will eventually kill off the probiotics and good bacteria, which eventually destroys the active and live cultures that provide for the benefits in drinking Kombucha!




How is Kombucha made?


Fermented black tea, Kombucha is a tart and refreshing beverage, rich in B vitamins, Amino Acids, Enzymes and Probiotics. Made with black tea and fermented with a S.C.O.B.Y (Symbiotic Culture Of Bacteria and Yeast). Raw and unpasteurised Kombucha contains good bacteria, similar to what occurs naturally in our intestines. Sugar, Water, Black tea and a SCOBY is fermented for long periods which results in the delectable beverage that you see today.
During the fermentation process of a few weeks, the live organisms excrete Glucaric Acid, and as the tea ferments, it results in a tart, fizzy, slightly sweet beverage. Kombucha naturally produces carbon dioxide during the fermentation process, simultaneously carbonating the beverage.

The research on health benefits of kombucha is very promising, and it’s certainly a better beverage option than soda, juice, and other sugary drinks.




What are the health benefits of drinking Kombucha?


1. Aid digestion Kombucha is packed with probiotics with an organic ability to balance good bacteria in the gut and relieve some gastrointestinal issues. Kombucha is known to relieve irritable bowel syndrome, bloating and constipation. 2. Immunity supporting compounds During fermentation, B vitamins are found to be produced. On top of that, polyphenols and vitamin C from the black tea leaves used are extremely rich in anti-oxidnts that supports the immunity in fighting against free radicals and fight off any inflammatory diseases. 3. Aids Weighloss During fermentation, polyphenols and acetic acid formed aids in weightloss. 4. Ease joint pains Glucosamines produced during the fermentation process eases joint pains and prevents arthiritis.




Is there alcohol in Kombucha?


Technically, yes. During fermentation, the yeast consumes the sugar and produces Carbon dioxide which provides a natural fizz to Kombucha and ethanol (A by-product of fermentation). However, the alcohol gets used as food to provide for the conversion of bacteria to acetic acid. This means that during our bottling process, our alcohol content present is below 0.5% ABV. (Non intoxicating/non dizzying)




Is there caffeine in Kombucha?


Kombucha is fermented black tea, however compared to unfermented teas, Kombucha has 3 times lesser caffeine as caffeine is used as fuel for probiotic growth! Roughly 20mg of caffeine in present in Kombucha. A good comparison would be the same amount of caffeine as a 1 ounce piece of dark chocolate!




What are the jelly stands/substances floating in my drink? Is that normal?


Rich in B-Vitamins, the jelly strands in your Kombucha is a cellulose bio-film that contains multiple strains of good bacteria, commonly known as SCOBY! (Symbiotic Colony Of Bacteria & Yeast) Don't worry! They are 100% safe to be consumed!





Milk Kefir

How is Milk Kefir made?


Kefir is made through fermenting kefir grains with whole milk. The result is a rich, creamy and tangy beverage, packed with Probiotics, Protein, B Vitamins, and Calcium to maintain healthy bodily function. Fermented only with Organic Whole Milk, a serving of Kefir boasts an abundant of nutritional benefits.

We love both our Kefir and Kombucha, our go-to beverage fix, rich in healthful microbes. However, Kefir is a richer source of lactic acid bacteria which makes it more of a drinkable probiotic supplement, and Kombucha, more of a digestive aid!




Why is my Milk Kefir slightly carbonated & fizzy after day 4?


There is no preservatives added to our Milk Kefir and even in the fridge, the beverage is still fermenting! During fermentation, carbon dioxide is produced and it carbonates the milk kefir! This does not mean that the milk kefir has gone bad! In fact, it adds an interesting texture to the beverage that we love and enjoy as well!




How long can i keep my Milk Kefir for?


Milk kefir ferments at a slightly faster rate as compared to Kombucha, hence the longevity of the beverage is shorter as well! For a milky, creamy milk kefir, we recommend you to consume it within 3 days! For a slightly fizzy and reamy milk kefir, we recommend you to consume it within 5 days! For optimal freshness, consume the milk kefir within 5 days! It is important to ensure that the milk kefir is stored between 0 degrees - 4 degrees unless consuming it!




What are the health benefits of Milk Kefir?


Milk Kefir, which originated from Russia is PACKED with many health benefits (it’s not just tasty as heck!) Here are a handful of KEFIR FACTS that makes this delectable beverage worth splurging the calories on! 🤤 1. HIGH in protein💪🏻 - Perfect for making the GAINZ you lost during this Circuit Breaker period.

2. A digestive supplement that promotes healthy gastrointestinal function 💊🦠 - Healthy BUTT, Healthy GUT!

3. Suitable for lactose intolerant folks! 🥛🚫
- The fermentation process breaks down the lactose present in milk!

4. RICH in micronutrients 🧬
- Loaded with enzymes, vitamins and amino acids make Milk Kefir a SUPER FOOD 😋👌🏻 5. Kefir is commonly compared to yoghurt, but with 3X as many probiotic strains and more protein compared to yoghurt with similar flavour profiles!




Transportation Of Kefir


Our Milk Kefirs are very temperature sensitive. It is important to properly insulate if you decide to take them out with you.
They can be left at room temperature for 2 Hours.




Why is my Milk Kefir Sour over time?


Milk Kefirs are constantly fermenting, even while refridgerated! Acidity accumulates and causes the beverage to turn slightly sour over time. Don't worry! This does not mean that your Milk Kefir has gone bad as they can typically last for weeks while being in the fridge. However, we typically reccomend that you consume them within 3-5 days for optimal freshness!




How does Milk Kefir Taste like?


Milk Kefir has a tart, effervescent yoghurty flavour, with the consistency to be similar to a less viscous version of yoghurt! Psssst... it is commonly referred to as the champagne of milk!